Terms and Conditions for Subscribing to the Bin Dowal Mobile Banking Application Service Affiliated with Bin Dowal Islamic Microfinance Bank

First: Definition of the service :

The Bin Dowal Mobile Banking Application is a modern electronic cash tool that enables you to manage your money and perform financial transactions easily, quickly, and securely via your mobile phone, without the need to have a prior bank account. You can also link your bank account at Bin Dowal Islamic Microfinance Bank to the application to expand your options. The service is provided through a secure electronic system licensed by the Central Bank of Yemen, allowing you to send and receive money transfers, pay and receive payments, settle utility bills (electricity, water, internet, phone), in addition to the ability to deposit and withdraw cash to and from your application account via bank branches or through a wide network of authorized agents across the Republic of Yemen.

Second: Service Objective:

This service aims to ensure financial and banking services reach the largest possible segment of users with quality, security, and minimal cost.

Third: Obligations of the Service Parties:

(Service Provider’s Obligations) The Bank:

The bank opens an electronic account in Yemeni Rial currency for the service applicant (the customer) linked to their owned or possessed mobile phone number to enable execution and receipt of financial transactions.
Send electronic notifications or SMS messages to the customer about completed financial transactions unless a technical failure prevents delivery of such notifications or messages.
The bank retains customers’ data and documents, as well as consolidated account movements, for five years, while committing to confidentiality and the security of customer information.
This service is provided through bank branches, authorized agents, and service points spread throughout the governorates of the republic, with an updated list of all agents published on the bank’s website.
The bank receives customer complaints via contact numbers listed on the website, records them, and processes them in a special register where the problem and resolution procedures are documented.

(Service User’s Obligations) The Customer:

The customer must comply with all applicable laws and regulations in the Republic of Yemen related to using the service, especially the Electronic Transactions Law, Anti-Money Laundering and Terrorism Financing Law, instructions from relevant regulatory authorities, and any laws or instructions issued thereafter.
The customer must keep their service password confidential, change it periodically to maintain secrecy, and must not disclose it to any person or entity. The customer bears full responsibility for its use whether by themselves or others, with or without their permission.
The customer, who is fully legally and legitimately competent, authorizes Bin Dowal Islamic Microfinance Bank to deduct transactions resulting from using the Bin Dowal Mobile Banking Application from their electronic account opened with the bank as well as their linked bank account if they agreed to link it. Signing this contract electronically or in paper form constitutes conclusive evidence of this authorization.
The customer must verify the transaction before execution through the confirmation screen regarding beneficiary data, transaction amount, and others; the bank bears no responsibility for violations of this.
The customer must ensure the agent they deal with is an authorized agent of Bin Dowal Islamic Microfinance Bank through available means; the bank assumes no responsibility for violations of this.
The customer must be responsible for all transactions they initiate in the system via the mobile phone registered in the service. Any transaction made through this service is considered issued by the customer alone, and legally binding on them. They must reconcile transactions with the SMS messages sent by the bank, which are the sole legal reference for the customer. The customer agrees that the bank’s system outputs are legally accepted as complete evidence in all procedures and transactions.
If bills are not paid for any reason and the amount is deducted from the customer’s account in the Bin Dowal Mobile Banking Application, the customer must object to the transaction within 24 hours of execution; otherwise, the bank bears no responsibility.
The customer acknowledges that the phone numbers used in the service belong to them and are in their possession, and they bear full responsibility for any transactions executed through them; the bank bears no responsibility for violations of this.
If the customer wishes to terminate the service, they must submit a written request to the bank indicating their desire to terminate the service.
The customer must notify one of the bank’s branches or authorized agents immediately in case of loss or theft of their mobile phone linked to the service and confirm the notification in writing the following day; otherwise, the bank bears no responsibility.

Fourth: General Provisions

The bank opens an electronic account in Yemeni Rial currency for the service applicant (the customer) linked to their owned or possessed mobile phone number to enable execution and receipt of financial transactions.
Send electronic notifications or SMS messages to the customer about completed financial transactions unless a technical failure prevents delivery of such notifications or messages.
The bank retains customers’ data and documents, as well as consolidated account movements, for five years, while committing to confidentiality and the security of customer information.
This service is provided through bank branches, authorized agents, and service points spread throughout the governorates of the republic, with an updated list of all agents published on the bank’s website.
The bank receives customer complaints via contact numbers listed on the website, records them, and processes them in a special register where the problem and resolution procedures are documented.

If the customer violates any of the above terms.
If the customer abuses the service or violates applicable laws.
In case of the customer’s death or loss of legal capacity upon the bank’s knowledge.
If there is no balance in the customer’s account opened with the bank, and the customer has not deposited or received financial transactions in their account for six months from the date of last use.
The bank has the right to reverse any amount mistakenly credited to the customer’s account without needing to revert to them, and the customer will be notified by SMS of the reversal.

By clicking the (Agree) button, the subscriber agrees to all terms and conditions in this agreement and confirms that all personal information provided for the purpose of opening an account in the Bin Dowal Mobile Banking Application is accurate and they bear full responsibility for it.